Service Enhancement
Delivering excellent service can be the key differentiator for restaurants in today’s competitive landscape. At Tastery, we help you elevate your service standards by analyzing every touchpoint of the customer experience. From staff training on hospitality best practices to streamlining communication between front- and back-of-house, our service enhancement consulting ensures your team is equipped to deliver outstanding, personalized experiences.
With our tailored approach, we help you build stronger customer relationships, increase retention, and ultimately boost revenue by creating memorable dining experiences that go beyond just great food.
Example Project
We start by conducting an in-depth service audit through on-site observations of your staff interactions, workflow, and customer service processes. This allows us to identify key areas of improvement, such as communication gaps, inefficiencies, or missed opportunities for guest engagement.
Service Audit
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We analyze the communication between your front- and back-of-house teams, identifying bottlenecks that affect service quality. By implementing streamlined workflows and improving communication systems, we help your team work more efficiently, leading to faster service and smoother operations.
Workflow and Communication Optimization
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Based on the audit, we create a customized training program designed to enhance hospitality skills, focusing on customer interaction, problem-solving, and upselling techniques. This training equips your staff to provide more personalized, attentive, and consistent service to every guest.
Tailored Staff Training
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After implementing service improvements, we continue to monitor performance through guest feedback, mystery diners, and regular check-ins with management. This ensures the new service standards are maintained and provides opportunities for further refinements to keep the guest experience top-notch.
Support
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People at Your
Service
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Position / Role
Taylor Quill
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Position / Role
Alex Smith
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Position / Role
Morgan James
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